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COVID-19 update: Client advice on what to do during the Coronavirus pandemic

Meet the Team

Our dedicated team are always here to help

Client Care Team

Linda Goldsmith manages our client care team assisted by Laura West, Tina MacDonald and Pam Donaldson. The team is here to make our clients’ emergency trips to the vet as stress-free as possible.

Focusing on training and developing, the managers have built a wonderful team of dedicated Client Care Assistants who are passionate about animals and service. They are here to help so please don’t hesitate to make contact if you are at all worried about your pet.

Administration Team

Because we process hundreds of insurance claim forms each week we have a dedicated team of people who work hard to submit each claim within 5 working days of receipt.  And our accounts team are here to deal with any financial queries you may have.

Sticklers for detail, Julia, Mark, Laurren, Ann, Joyce, Nicole, Carol and Helen also look after the administration of our growing pet health care club ensuring that details are up to date and that our members get the benefits they have paid for.